WE KNOW YOU HAVE QUESTIONS AND WE'VE GOT THE ANSWERS
FAQ - Section Intro
Check out our frequently asked questions below and if you still have questions about our services, feel free to email us at firstname.lastname@example.org and we'll be more than happy to answer your questions or address any concerns you have.
FAQ Instructions - Section Intro
COVID UPDATES - Title
Health & Safety Measures - COVID-19 Precautions
Sanitizing between customers: Appointments are booked with enough time in between sessions to sanitize the massage table and high touch areas
Air purifier provided: Medify air purifier runs for the duration of the session https://medifyair.com/pages/about-medify-air
Staff is vaccinated
Hand washes with warm water with sink on-premises
Staff wears masks
Hand sanitizer provided
FAQ - COVID - accordian LIST section
BOOKING - Title
How do I Book?
Our appointments are currently booked through MassageBook.com, a secure booking site made just for massage therapists.
First-time clients are notpermitted to book online.Please contact us via phone (516-253-5468) or email (email@example.com) in order to get set up in the system. Going forward you can call or book online.
How long is the SPA Party?
We can say there are no parties in the van but we offer monthly spa parties at various locations. Details can be found at RelaxPartyNY.com
Will my insurance pay for your services?
My practice accepts insurance for patients.
To best serve you, I can verify your insurance benefits before you arrive. Please click on the link below and complete the online form. I will contact you as soon as the benefits are established.
We get it, things happen. Traffic, kids, work, unexpected events happen. Our therapist will try her best to accommodate you and may still be able to provide service to you if you are no more than 15 minutes late. We are committed to serving each guest in a timely manner, thus, if you arrive more than 15 minutes late, we may need to reschedule your appointment. In order to compensate our therapist, we will have to charge a 25% reschedule fee for same-day cancellations/reschedules. The reschedule fee will not be applied to future services. Let us know you're running late at firstname.lastname@example.org or call 516-253-5468.
How do I pay?
1. Contact us via phone (516-253-5468) or email (email@example.com) in order to make your first appointment.
2. Check your email, you will receive a link via email/text to make a secure payment using Square.
3. Choose to pay the deposit or 10% off the full amount of the service.
Existing clients who bookonline have the option to pay the deposit only.
Note: At this time, the online system cannot accommodate taking 10% off the full amount of service.
What is your cancellation policy?
Did something come up? We understand. As a courtesy, please notify us at [email protected]or call 516-253-5468 24 hours in advance if you need to cancel your appointment.
Without proper notice, a cancellation fee will be incurred.
FAQ - PAYMENTS - accordian LIST section
SERVICES - Title
I'm pregnant, can I still receive services?
Yes, we offer specific services for pregnancy.
There is no ramp, you will need to be able to step in and out of the van with some assistance from me.
Is it safe to have a massage the day before or the day of my wedding?
Absolutely! You may want to consider coming by the office 1-2 weeks prior to having a massage sample of anybody's treatment to make sure you are not allergic to it.
Are there any health conditions I should disclose prior to my appointment?
A medical history intake form will be sent to you and reviewed prior to your session. We will notify you of any contraindications.
Is there anything to avoid?
Avoid eating a big meal two hours prior to your massage. It is never a good idea to have a massage on an empty stomach. Have a light snack an hour before the session.
How often should I receive a massage?
For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.
What does a massage therapist’s license or certification mean?
A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.